Refund Policy

3.1 Purchased Cases

Purchased cases that have not yet been used may be eligible for a refund within 5 days of purchase by contacting support@thedentalinstitute.online. Once a case has been used to generate guidance, it is non-refundable.

All refund requests, including those under §3.2, must be made within 90 days of the original purchase. We retain payment order records for 90 days, and cannot verify or process a request made after that period.

3.2 Failed or Duplicate Payments

If a payment is deducted but a case is not credited to your account due to a technical error, contact support@thedentalinstitute.online with your order ID and we will investigate and correct your balance or issue a refund. As stated in §3.1, this request must be made within 90 days of purchase.

3.3 How Refunds Are Processed

Approved refunds are processed back to the original payment method via Cashfree and may take 3-5 business days to appear, depending on your bank or payment provider.