Privacy Policy

1.1 What We Collect

• Account information: name and email address, via our authentication provider (Clerk).
• Case data you submit: patient exam findings, measurements, and clinical notes you enter into the case form.
• Photographs and radiographs you choose to upload, if any, for a submitted case.
• A contact phone number, collected on the checkout form at the time of purchase because our payment provider requires one for every order. It is not verified and is not used to identify you or to control access to any feature.
• Payment information: processed entirely by our payment provider (Cashfree). We do not receive or store your card, bank account, or UPI details directly.
• Usage data: which plan you purchased, how many cases you have submitted, and basic technical logs needed to operate the service.

1.2 How We Use Photographs Specifically

If you upload extraoral or intraoral photographs, they are used only to include them in your generated guidance document, and are not sent to any third party by default.

If you opt in to photo cross-checking, your uploaded photographs (including radiographs, which are automatically screened and redacted for identifying text before use) are sent to clinical AI tools to cross-check against the clinical values you entered. This only happens if you actively consent via the checkbox shown at submission. You may decline and still submit your case without this feature.

Radiographs are only used for cross-checking after being processed to remove any identifying text baked into the image, and only after that redaction has been visually confirmed.

1.3 Data Retention

• Generated case guidance is retained for a limited period (currently 30 days) to allow delivery and access, after which it is automatically deleted.
• Uploaded photographs used for document generation are processed in your browser and are not stored on our servers.
• Photographs sent for cross-checking (§1.2) are used only for that single request and are not stored afterward.
• Payment order records are retained for 90 days from purchase to support refund and dispute investigation, after which they are automatically deleted. Your purchased case balance is unaffected and does not expire.

1.4 Who We Share Data With

• Anthropic (our AI provider) — for generating guidance and, if you consent, cross-checking photographs.
• Cashfree (our payment provider) — for processing payments. We do not see your full payment credentials.
• Clerk (our authentication provider) — for account login and identity management.

1.5 Your Rights

You may request a copy of your account data, or request deletion of your account and associated data, by contacting us at support@thedentalinstitute.online.

1.6 Educational Use Disclaimer

This service provides AI-generated educational guidance for dental/orthodontic professionals and students. It is not a medical device, does not provide a diagnosis, and is not a substitute for the clinical judgment of a qualified, treating professional.